0% Installation Issue

Please note that this article is for Windows Users ONLY.

This issue surrounds itself around your Cache. A Cache is a small, super-fast storage area where the computer keeps copies of the data and instructions it uses most often. By storing this frequently accessed information in the cache, the computer can access it much more quickly than if it had to retrieve it from the main memory.

To find out how to fix your TotalAV installation issue, follow the steps below:

Uninstall

TotalAV may or may not be partially installed already on your computer. To make sure it has been uninstalled fully, you can do this by typing in Add/Remove Programs to the Windows Search Bar. From here you find the TotalAV application. If you do not find TotalAV listed as an installed application, please move onto the next step.

Restart PC in Safe Mode:

Press Windows Logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button, then select Settings.

Select Update & Security > Recovery.

Under Advanced startup > select Restart now.

After your PC restarts to the Choose an Option screen, select Troubleshoot > Advanced options > Startup Settings > Restart.

After your PC restarts, you'll see a list of options. Select 4 or press F4 to start your PC in Safe Mode. Or if you'll need to use the internet, select 5 or press F5 for Safe Mode with Networking.

Run Commands to File Paths

As soon as desktop opens, assuming your Windows Drive is (C:), open the following below in Run (Windows Icon + R) command one by one:

C:\Program Files - Delete any folder with name TotalAV

C:\Program Files(x86) - Delete any folder with name TotalAV

C:\ProgramData - Delete any folder with name TotalAV

C:\Users\(your pc name)\AppData\Local - Delete any folder with name TotalAV

Temporary Files Deletion

Open Run command again and run below command:

%temp% - Delete all the files in folder

Flush DNS Cache

Open Windows Search and type in CMD

Once CMD is open, type in the following command: ipconfig/flushdns

The command will take up to 30 seconds to 1 minute to complete fully.

The next step is for Advanced Tech Users Only. Please proceed with caution and only delete files associated with Security Service & TotalAV.

Open Registry Editor

Run Command (Windows Icon + R) and then type regedit.

Once Registry Editor opens, Click on Edit > Find.

Make sure to tick mark Match Whole Strings Only.

Type TotalAV in search box and click Find Next.

If any file or folder under name of TotalAV is found, delete it. Continue searching the registry and deleting until the search will report no registry keys found.

Restart your PC

Restart your PC in General Mode by unticking the option that you selected to run the system in Safe Mode and then click Apply.

TotalAV Settings

Configuring Device

Application Settings

Alert and Notifications