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How to Submit Suspicious Files

At TotalAV, we take pride in maintaining the most up-to-date databases of viruses and malicious websites to ensure comprehensive protection for our users.

If you would like to contribute to the safety of the TotalAV community, you can submit any suspicious files or false positives for analysis. Your input helps us continuously enhance our protection standards.

Once submitted, our virus lab engineers will carefully analyze the file or website. If deemed malicious or a security risk, it will be flagged accordingly, ensuring that any future encounters by our users are promptly identified and protected against. See below on how to submit a suspicious file, website or a false positive:


Submitting a Malicious File or a False Positive File:

If you have found a Malicious File that is not being detected by TotalAV, or a safe file that is being detected as a False Positive by TotalAV. Follow these instructions:


Preparing the File:

To prepare the file you will need to compress it into a compress file format such as:

  • .zip
  • .rar
  • .7z
  • .tar

    • These file formats can be accessed using Windows own compression system or a third party application i.e. WinRaR or 7Zip

    Simply right click on the file(s) you would like to compress and select the Compress option. Then proceed to password protect your file with the password: infected.

    For both Windows and Apple Mac users, compressing the file(s) is the same. Unfortunately for Mobile devices, you are unable to compress natively unless you download a Compressing Application from either the App Store or Play Store.

    Head to our Submitting Website:

    To submit a potentially Malicious File or a False Positive File, please click here

    Entering your Details:

    Select whether your file is a Malicious File or a False Positive File and enter your details in the following spaces as seen in the image below:

    Uploading the File

    To upload your file, simply click on Choose File and choose the file that you wish for our virus engineers to investigate.

    Once uploaded and you have a tick next to the file, please click on Submit.

    Submission Successful:

    You have successfully upload a possible Malicious file or a False Positive File! We ask that you wait for our Virus Engineers to evaluate and investigate the file you have sent in.

    Submitting a Malicious Website or False Positive Website

    If you have found a Malicious Website that is not being detected by TotalAV, or a safe website that is being detected as a False Positive by TotalAV. Follow these instructions:


    Head to our Submitting Website:

    To submit a potentially Malicious Website or a False Positive Website, please click here

    Entering your Details:

    Select whether it is a Malicious Website or a False Positive Website and enter your details in the following spaces as seen in the image below:

    Remember to copy and paste the potentially malicious URL(s) or false positive URL(s) into the designated box.

    Once all details are entered and the URL(s) are correct, please click on Submit.

    Submission Successful:

    You have successfully upload a possible Malicious URL or a False Positive URL! We ask that you wait for our Virus Engineers to evaluate and investigate the file you have sent in.

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