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Android: Total WebShield Auto Disabling

The WebShield feature in TotalAV for Android keeps turning off because your device is using Power Saving mode, which is designed to save battery by stopping apps from running in the background.

Smartphones today focus heavily on balancing battery life and performance, so manufacturers include power-saving features with every Android update. However, some of these features can be too aggressive, shutting down useful background apps when your screen is off.

This affects apps that rely on running in the background, such as alarm clocks, automation tools, and security app features like WebShield. When Android stops background apps, WebShield loses the Accessibility permission it needs to work properly or the battery closes the app, if it deems it to be unnecessary battery usage.

To help with this, TotalAV has added an alert that notifies you if WebShield has been turned off, so you can re-enable it easily.

Excluding TotalAV from Battery Saver Settings

Please know that the steps for each Android device listed below, will vary depending on the make & model of the device.

If you can’t find instructions specific to your smartphone brand or Android version in the list below, please check your device’s battery settings or power-saving settings for a way to prevent the WebShield feature from being restricted. This will ensure that WebShield remains active at all times.

Consider contacting the phone manufacturer for further guidance in resolving this issue.

  • Go to Settings on your Asus device → then tap Power management → Auto-start Manager.
  • On the Downloaded tab → tap Deny next to the TotalAV app to change this setting to Allow.
  • Tap Allow to confirm the change.
  • Open the Mobile Manager app → then tap PowerMaster → Battery-Saving Options / Settings.
  • Disable these two options: - Clean up in suspend - Auto deny apps from auto-starting
  • Go to Settings on your HTC device → then tap Power → Battery optimization → Not optimized → All apps to see a complete list of apps.
  • Tap the TotalAV app → select Don’t optimize → Done.

    • Choose according to your Huawei EMUI version. Go to Settings → About Phone to find your EMUI version.


    EMUI version 10.0 and later

  • Go to Settings on your Huawei device → then open Battery → App Launch.
  • Set the slider to off for the TotalAV app.
  • In the screen that appears, ensure the options Auto launch and Run in background are both enabled.


    • EMUI version 9.1 – 5.0

  • Go to Settings on your Huawei device → then open Battery or tap the Phone Manager icon on the main screen.
  • Tap Lock screen cleanup.
  • Set the slider to off for TotalAV and set the app to Don’t Close.


    • EMUI version 4.9 and earlier

  • Tap the Phone Manager icon on the main screen.
  • Go to Settings and select the Protected apps tab.
  • Turn on the protection for the TotalAV app.
  • Go to System Settings on your Nokia device.
  • Tap Apps → then select the TotalAV app.
  • Tap Battery and select Don’t Optimize.

    • Additional Solutions

    If you continue to experience issues, please do the following:

  • Go to Settings on your Nokia device → select Battery.
  • Disable Battery Saver.
  • Go to Phone Settings → Apps → See all apps.
  • Tap the right top corner menu → Show System.
  • Find the Power saver app in the list → select it → tap Force Close.
  • Go to Settings on your OnePlus device → tap Battery → Battery Optimization.
  • Find the TotalAV app in the list → select it → select Don’t Optimize.
  • Go back to Settings and tap Apps → Gear icon → **Special Access → turn off Battery Optimization.
  • Start your TotalAV app, then swipe up and hold to view recent apps.
  • Long press anywhere on the window and tap the Lock Button in the upper right corner of the TotalAVapp. The TotalAV app will have the closed Padlock Icon.
  • Search for App Auto-Launch in device Settings and set the slider to off for the TotalAV app. The App Auto-Launch feature is only available on certain OnePlus models. - If it does not show up in the search results, continue with the next step.
  • Go to Settings on your !OnePlus device → tap Battery → Battery optimization.
  • Tap the menu (three vertical dots) in the top-right corner → then select Advanced Optimization / Enhanced Optimization.
  • Disable these two options: - Deep Optimization / Adaptive Battery - Sleep Standby Optimization
  • Start your TotalAV app.
  • Lock the TotalAV in the background by following these steps.
  • Open the Tools folder on your home screen → go to Phone Manager → App management → select TotalAV in the list of apps → Battery usage → select the option Run in Background.
  • Go back to Phone Manager → tap Privacy Permissions → Startup Manager → set the slider to on for the TotalAV app so that it turns green.
  • Go to Settings on your Oppo device → select Battery → Power Plan → set the slider to off so that it turns white for Power Saving and Smart Power Saver.

    • Android version 13+

  • Go to Settings on your Samsung device → tap Apps.
  • Select TotalAV in the list of apps and disable Pause app activity if unused.
  • Go back to Settings → Apps → TotalAV → tap Battery → then choose Unrestricted.
  • Reopen Settings → then tap Battery and Device Care → Battery → Background usage limits → disable the option Put unused apps to sleep.
  • Once again, reopen Settings → tap Battery and Device Care → Battery → More Battery Settings → Disable Adaptive Battery.
  • Return to Settings then tap → Battery and Device Care → Auto-Optimization → disable Restart when needed.


    • Android version 12

  • Go to Settings on your Samsung device → tap Apps.
  • Select TotalAV in the list of apps.
  • Scroll down → tap Battery → then select Unrestricted.


    • Android version 11

  • Go to Settings on your Samsung device → tap Battery and Device Care.
  • Tap Battery → then select Background Usage Limits.
  • Tap Never Sleeping Apps.
  • Tap the + in the top-right corner → then select the TotalAV app.
  • Tap Add to add the TotalAV app to the list.


    • Android version 10

  • Go to Settings on your Samsung device → tap Device Care.
  • Tap Battery → then select App Power Management.
  • Tap Apps that won’t be put to sleep, then select the TotalAV app.
  • Tap Done to confirm.


    • Android version 9

  • Go to Settings on your Samsung device and tap Apps.
  • Tap the menu (three vertical dots) in the top-right corner, then select Special Access.
  • Select Optimize Battery Usage → then tap the drop-down menu at the top of the screen and select All.
  • Set the slider to off for TotalAV so that it turns white.


    • Android version 8 and earlier

  • Go to Settings on your Samsung device and tap Device Maintenance.
  • Tap Battery → then scroll down and select Unmonitored Apps.
  • Tap Add apps → then select the TotalAV app.
  • Tap Done to confirm.

    • Sony Xperia, Android 11

  • Go to Settings on your Sony device → Apps & Notifications → Special App Access → Power-Saving Feature.
  • Select All Apps from the drop-down menu → *Not Optimized.
  • Select the TotalAV, then select Don’t Optimize.


    • Other Android Versions of Sony Phones

  • Open your device Settings → tap Battery.
  • Tap the menu (three vertical dots) in the top-right corner, then select Battery Optimization or Power Saving Exceptions.
  • Tap the Apps* tab and tick the TotalAV app.

    • Choose according to your Xiaomi MiUI version. Go to Settings → About Phone to find your MiUI version.

    MiUI 13

  • Go to Settings on your Xiaomi device.
  • Tap My Device → All Features → tap multiple times on MiUI version until you see the message You are a developer now.
  • Go back to Settings → Additional Settings → Developer options → disable Turn on MiUI optimization.


    • MiUI 12

  • Go to Settings on your Xiaomi device.
  • Tap Privacy → Manage → Special App Access → Battery Optimization.
  • Select All Apps from the top ribbon, then choose TotalAV and select Don’t Optimize.


    • MiUI 11

  • Go to Settings on your Xiaomi device.
  • Tap Apps → Manage Apps → TotalAV.
  • Make sure Autostart is enabled.
  • Tap Other Permissions → enable the following permissions: Show on lock screen Display pop-up window Display pop-up windows while running in the background
  • Tap the ← back arrow → tap Battery Saver → choose No Restrictions.


    • MiUI 10 & 9

  • Open either Settings → Installed Apps / App Management.
  • Tap the TotalAV app and ensure Autostart is Enabled.
  • Tap Other Permissions.
  • Ensure Show on lock screen and Start in background are enabled.
  • Tap the ← back arrow, then tap Battery Saver → select No restrictions.


    • MiUI 8

  • Open either Settings → Installed Apps, or App Management.
  • Tap your TotalAV app, then select Other Permissions.
  • Ensure Show on lock screen and Start in background are enabled.
  • Return to your main device Settings screen.
  • Select Battery → Manage apps battery usage.
  • Tap Choose Apps, select the TotalAV app, then choose No Restrictions.

    • Grant Accessibility Permission to TotalAV

    If you haven't already done so during the TotalAV setup, you will need to activate/restore the accessibility permission for WebShield to work. See below:

  • Go to Settings on your Android device.
  • Open the Accessibility section.
  • Select TotalAV WebShield in the list of downloaded apps.
  • Set the Accessibility permission slider to ON for the TotalAV WebShield feature.
  • Tap Allow, if prompted, to confirm the change.
  • TotalAV WebShield should now be enabled.

    • Turn back ON the WebShield feature

    Finally, turn back on the WebShield feature so that the TotalAV app can scan and block dangerous websites accessed in browsers.

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